At The Chateau at Lake La Quinta, we care deeply about the well-being and safety of our employees and guests. As we all continue to grapple with the consequences of the escalating health crisis involving the novel coronavirus (COVID-19), we wanted to provide you with an update on the steps we are taking at The Chateau at Lake La Quinta to protect our guests and our community as we work through this unprecedented situation.

In support of the recommendations of public officials, social distancing efforts we are implementing a number of changes to our resort operations. We are asking all guests with upcoming reservations through August 31st to reschedule their stays. Additionally in an abundance of caution and in an effort to mitigate any inconvenience for our prospective guests we are not currently accepting any reservations for arrivals until September 1st, 2020.

In accordance with guidance issued by the Centers for Disease Control and Prevention (CDC) and other applicable government authorities that limits gatherings of people we have also suspended our hotel operations including restaurant dining and other hotel amenities.

We intend to operate as set forth in this letter for as long as possible; however, please realize that these are dynamic and rapidly-evolving circumstances that require day-to-day decision making. While guests who have already checked in to a resort may be able to remain through the date of their scheduled departure, they should strongly consider shortening their stays as movement in and around The Chateau at Lake La Quinta may be restricted. Depending on how this situation evolves, we may have to restrict access to your suite and/or close The Chateau at Lake La Quinta at any point and require immediate departures.

For our guests, we will commit to waive cancellation penalties or offer full refunds. All reservations booked having taken advantage of a "non-refundable" offer will have the opportunity to change their travel dates without penalty. All other retail reservations can be changed or cancelled at no charge up to 48 hours before your scheduled arrival. If you need to adjust retail reservations through our Call Center, please contact our Reservation Team at 1-855-386-4658. If you need to adjust a retail reservation made through an online travel agency (OTA) or another third party, please contact them directly for assistance.

Rest assured that we will contact you in the event that we are required to further change course due to updated health and safety guidance. Thank you for your continued support and understanding as our team navigates what is truly new ground for all of us. This is a fluid situation with local, state, and federal jurisdictions issuing guidance and/or restrictions continuously. The Chateau at Lake La Quinta will fully comply with government guidance as it is updated.

Thank you,
The Chateau at Lake La Quinta


 

78-120 Caleo Bay | La Quinta, CA 92253
If you have any questions, call 888.226.4546.